BusinessAIOS LLC ("BusinessAIOS," "we," "us," or "our") is an AI-powered back-office automation platform designed for small and mid-sized businesses. This Privacy Policy describes how we collect, use, share, and protect information in connection with our website at businessaios.com and all related services, software, and platforms (collectively, the "Services").
By using the Services, you agree to the practices described in this Policy. If you do not agree, you should discontinue use of the Services.
This Policy applies to: (a) visitors to our website; (b) clients who subscribe to or purchase our Services; and (c) individuals whose data is processed by our platform on behalf of our clients. It does not apply to third-party websites or services linked from our platform.
We collect information you provide when you create an account, purchase a subscription, contact us, or otherwise interact with the Services. This includes:
When you access the Services, we automatically collect certain technical and usage data, including:
BusinessAIOS integrates with platforms such as CRM systems, email providers, telephony services, and marketing tools at your direction. When you connect a third-party integration, we may receive data from that service consistent with your authorization. We process such data solely to deliver the Services you have requested.
Clients and their authorized users may upload, transmit, or cause to be processed through the Services data about their own customers, leads, or contacts ("Client Data"). BusinessAIOS acts as a data processor with respect to Client Data. The client remains the data controller responsible for that data. We do not use Client Data for any purpose other than delivering and supporting the Services contracted for by that client.
We use the information we collect for the following purposes:
We do not sell your personal information. We do not share your personal information with third parties for their own independent marketing purposes. We may share information in the following limited circumstances:
We engage vetted third-party vendors who process data on our behalf to deliver the Services. These include cloud infrastructure providers, payment processors, email delivery services, telephony platforms, analytics tools, and customer support systems. All subprocessors are bound by data processing agreements that restrict use of your data to the performance of services for BusinessAIOS.
When you authorize integrations with third-party platforms or instruct us to transmit data to external systems, we will share data as directed. You are responsible for reviewing the privacy practices of those third-party platforms.
We may disclose information if we believe in good faith that disclosure is required by applicable law, regulation, subpoena, court order, or governmental demand; or is necessary to protect the rights, property, or safety of BusinessAIOS, our clients, or the public.
If BusinessAIOS is involved in a merger, acquisition, asset sale, or similar transaction, client and user data may be transferred as part of that transaction. We will provide notice before your personal information becomes subject to a materially different privacy policy.
We may share information in other circumstances when you have given explicit consent.
BusinessAIOS does not use Client Data—including any data submitted by clients or processed through automated workflows on clients' behalf—to train, fine-tune, or otherwise improve any AI or machine learning model, whether operated by BusinessAIOS or any third party, without explicit written consent from the applicable client.
Our platform may use AI inference capabilities to execute tasks you have configured, such as generating responses, classifying records, or drafting communications. These inference operations are performed in service of your workflows. Any underlying language model processing is governed by applicable subprocessor agreements and does not result in your data being used for model training absent your express consent.
Aggregated, de-identified telemetry and usage patterns—data from which individual identities and client-specific content have been removed or obscured—may be used to improve BusinessAIOS platform performance and develop new capabilities. No personal information or identifiable Client Data is used for this purpose.
Our Acceptable Use Policy prohibits use of the platform as the sole decisional factor in high-stakes determinations covered by applicable law, including decisions related to credit, employment, housing, insurance, education, or healthcare, without appropriate human oversight and compliance with relevant regulations (including FCRA, ECOA, FHA, and ADA where applicable).
We use the following types of cookies and similar technologies on our website and platform:
You may control cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when cookies are set. Note that disabling essential cookies will impair your ability to use the Services.
We honor Global Privacy Control (GPC) signals as a valid opt-out of sale or sharing of personal information under applicable state law. If your browser transmits a GPC signal, we will treat it as a request to opt out of any data sale or cross-context behavioral advertising where required by law.
We do not respond to Do Not Track (DNT) browser signals, as there is no universally accepted standard for DNT compliance at this time.
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. Our general retention guidelines are:
You may request deletion of your personal information at any time (see Section 9). We will honor deletion requests subject to legal hold obligations and other lawful retention requirements.
BusinessAIOS implements and maintains a comprehensive information security program designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. Our measures include:
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information using commercially reasonable means, we cannot guarantee absolute security. In the event of a data breach that triggers statutory notification obligations, we will notify affected individuals and relevant authorities as required by applicable law.
Depending on your jurisdiction, you may have the following rights with respect to your personal information:
California residents have the rights listed above, plus the right to opt out of the sale or sharing of personal information, the right to limit use of sensitive personal information, and the right to non-discrimination for exercising privacy rights. We do not sell personal information. To submit a California privacy request, contact us at privacy@businessaios.com.
Residents of states with comprehensive privacy laws in effect—including Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), Oregon, Texas, and others—may exercise the rights described in Section 9.1 above. BusinessAIOS processes privacy requests consistently across applicable state laws, applying the most protective standard reasonably available.
To exercise any of the above rights, submit a request to privacy@businessaios.com with subject line "Privacy Request." We will verify your identity before processing your request and will respond within 45 days (extendable by an additional 45 days with notice where permitted by law). We do not charge a fee for reasonable requests.
The Services are intended for use by businesses and business professionals. We do not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe that a minor has provided us with personal information, please contact us at privacy@businessaios.com and we will promptly delete that information from our systems.
BusinessAIOS is based in the United States. Personal information we collect is processed and stored on servers located in the United States. If you access the Services from outside the United States, your information will be transferred to, processed in, and stored in the United States, which may have data protection laws that differ from those in your country.
Where required by applicable law, we rely on lawful transfer mechanisms for cross-border data transfers, including Standard Contractual Clauses approved by relevant data protection authorities. By using the Services from outside the United States, you acknowledge and consent to this transfer and processing.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
Your continued use of the Services following notice of changes constitutes acceptance of the updated Policy. If you do not agree to the updated terms, you should discontinue use of the Services and may request deletion of your account per Section 9.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
BusinessAIOS LLC
Attn: Privacy
1626 Central Ave
Cheyenne, WY 82001
Email: privacy@businessaios.com
Website: businessaios.com/legal