This Refund and Cancellation Policy ("Policy") describes the terms under which BusinessAIOS LLC ("BusinessAIOS," "we," "us," or "our") processes refund requests and handles cancellations across all service categories. This Policy is incorporated by reference into the BusinessAIOS Terms of Service and applies to all clients and Authorized Users.
BusinessAIOS offers multiple service types with different delivery models. Refund eligibility and procedures vary by service category. Please read the applicable section carefully before submitting a request. All refunds are issued to the original payment method and processed within 10 business days of approval.
This Policy does not limit any rights you may have under applicable consumer protection laws in your jurisdiction. If applicable law provides greater rights than those described here, those rights prevail.
The table below summarizes refund eligibility by service category. Full terms for each category follow in the sections below.
| Service Category | Plan Type | Refund Window | Refund Amount |
|---|---|---|---|
| Platform Subscription | Monthly | None (cancel anytime) | No refund |
| Platform Subscription | Annual | 30 days from purchase | Full refund |
| Platform Subscription | Annual | 31–90 days | Pro-rated unused months |
| Consulting & Advisory | Any | Before work begins | Full refund |
| Consulting & Advisory | Any | After work begins | No refund |
| Implementation Services | Fixed-fee SOW | Before kickoff | Full refund |
| Implementation Services | Fixed-fee SOW | After kickoff | No refund |
| Training & Education | Any | 7+ days before session | Full refund |
| Training & Education | Any | < 7 days / after delivery | No refund |
| Managed Services | Monthly retainer | Before month starts | Full refund |
| Managed Services | Monthly retainer | After month starts | No refund |
| Custom Development | Milestone SOW | Before work begins | Full deposit refund |
| Custom Development | Milestone SOW | After work begins | No refund on completed milestones |
| Digital Products | All | Any time | No refund (see Section 9) |
BusinessAIOS offers a 30-day money-back guarantee on new annual Subscription purchases. If you are not satisfied with the Services for any reason, you may request a full refund within 30 days of your initial purchase date.
Submit a refund request to billing@businessaios.com with subject line "Money-Back Guarantee Request" within 30 days of your purchase date. Include your account email and order reference number. Upon approval, your Subscription will be cancelled and a full refund issued to your original payment method within 10 business days.
Annual Subscription purchases not cancelled within the 30-day money-back window may still be eligible for a pro-rated refund under Section 3 (Subscription Cancellation). No money-back guarantee claims will be accepted after the 30-day window has closed.
Monthly Subscriptions may be cancelled at any time through your account settings or by contacting support@businessaios.com. Cancellation takes effect at the end of the then-current billing period. We do not issue refunds or pro-rated credits for unused days in the final monthly billing period. You retain access to the Services through the end of the period for which you have already paid.
Annual Subscriptions may be cancelled at any time. Refund eligibility depends on when you cancel:
To prevent automatic renewal of an annual Subscription, you must cancel at least 5 business days before your renewal date. Refunds will not be issued for annual renewals that were not cancelled before the renewal date, except at BusinessAIOS's sole discretion in cases of documented extenuating circumstances.
You may downgrade your Subscription tier at any time. Downgrades take effect at the start of the next billing period. No refund or credit is issued for the difference in fees during the current billing period.
If your Subscription began with a free trial period, the 30-day money-back guarantee window begins on the date your paid Subscription commences, not the date your trial started. No charges are incurred during a free trial, and no refund is applicable to trial periods.
Consulting and advisory services include strategy sessions, AI readiness assessments, workflow audits, fractional AI officer engagements, and similar time-based professional services.
If you cancel a consulting or advisory engagement before any work has commenced and before any scheduled session has been held, you are entitled to a full refund of any prepaid fees. Cancellations must be submitted in writing to support@businessaios.com.
Once a consulting or advisory session has been conducted, deliverables have been provided, or work has commenced under a retainer arrangement, no refund will be issued for that session or work period. Consulting time is non-refundable once delivered.
Sessions may be rescheduled with at least 48 hours advance notice at no charge. Rescheduling requests with less than 48 hours notice are subject to a rescheduling fee equal to 25% of the session fee, which will be applied as a credit toward a future session. No-shows without notice forfeit the session fee entirely.
Implementation services include platform onboarding, CRM setup, workflow configuration, GoHighLevel snapshot deployment, system integration, and other technical buildout services delivered under a Statement of Work (SOW).
If you cancel an implementation engagement before the project kickoff meeting has occurred and before any work has commenced, you are entitled to a full refund of any prepaid fees or deposits, less any non-recoverable third-party costs already incurred on your behalf (such as software licenses or domain registrations). Cancellation must be submitted in writing referencing the applicable SOW.
Once a project kickoff has occurred or work has commenced under an SOW, no refund will be issued. You will remain responsible for fees associated with any completed milestones and for any costs already incurred. If you elect to terminate an in-progress implementation, you will be invoiced for work completed through the termination date and any non-recoverable costs.
For projects structured around milestones, fees associated with approved and delivered milestones are non-refundable. Fees prepaid for future milestones that have not yet commenced may be refunded at BusinessAIOS's discretion, less any costs already incurred in preparation for those milestones.
If you believe a deliverable does not materially conform to the specifications in the applicable SOW, you must notify BusinessAIOS in writing within 10 business days of delivery, specifying the nature of the nonconformance in reasonable detail. BusinessAIOS will have a reasonable opportunity to cure the nonconformance before any refund obligation arises. Refund disputes that cannot be resolved informally are subject to the dispute resolution provisions of the Terms of Service.
Training and education services include live workshops, recorded courses, group training sessions, certification programs, and related educational content.
Recorded courses and on-demand digital content are non-refundable once accessed. If you have purchased a recorded course but have not yet accessed any content, you may request a full refund within 7 days of purchase by contacting billing@businessaios.com.
If BusinessAIOS cancels a scheduled training session, you will receive a full refund of all registration fees or, at your option, a credit toward a future session. BusinessAIOS is not responsible for any travel, accommodation, or other expenses you may have incurred in connection with a cancelled session.
Managed services include ongoing automation management, AI agent monitoring, CRM maintenance retainers, audience intelligence management, and similar recurring service arrangements billed on a monthly or quarterly basis.
Managed service retainers billed monthly are non-refundable once the service month has commenced. You may cancel a managed services retainer with 30 days written notice. Cancellation takes effect at the end of the notice period, and no refund is issued for the final service month.
If you have prepaid a multi-month managed services block, unused full months remaining at the time of cancellation may be refunded at BusinessAIOS's discretion, less any non-recoverable setup costs or third-party expenses already incurred. Partial months are not refundable.
If you experience a material, documented failure of BusinessAIOS to deliver managed services in accordance with agreed service levels, you must notify us in writing within 10 business days. BusinessAIOS will use commercially reasonable efforts to remediate the issue. If remediation is not achieved within a reasonable timeframe, a pro-rated service credit may be issued for the period of non-performance. Credits are applied to future invoices and are not redeemable for cash.
Custom development services include bespoke AI agent builds, custom workflow development, API integrations, proprietary automation systems, and other software development work delivered under a Statement of Work.
Custom development engagements typically require a deposit before work commences. If you cancel before any discovery, scoping, or development work has begun, your deposit will be refunded in full less any non-recoverable third-party costs. Once discovery or scoping work has commenced, the deposit is non-refundable.
No refund is available for custom development work that has been completed, approved, or delivered, including completed milestones under a milestone-based SOW. Fees for completed milestones are fully earned upon delivery regardless of whether the overall project is continued.
If a custom development engagement is terminated prior to completion, ownership of work product is governed by the applicable SOW. Unless the SOW expressly provides otherwise, BusinessAIOS retains ownership of all partially completed work product until all outstanding fees have been paid in full, at which point ownership transfers to you as specified in the SOW.
Fees associated with approved change orders are non-refundable once the work described in the change order has commenced. Disputes over change order scope or pricing must be raised before work on the change order begins.
Digital products include GoHighLevel snapshots, automation templates, prompt libraries, pre-built workflow packages, API credential packages, and other downloadable or instantly delivered digital goods.
All digital product sales are final. Due to the nature of digital goods — which are delivered instantly and cannot be "returned" once accessed — we do not offer refunds on digital product purchases under any circumstances, except as expressly required by applicable consumer protection law.
We encourage you to review all available product descriptions, previews, and documentation before purchasing. If you have questions about whether a digital product meets your needs, contact sales@businessaios.com before purchase. Our team is available to answer pre-purchase questions to help you make an informed decision.
If a digital product is materially defective or materially different from its published description, contact billing@businessaios.com within 7 days of purchase. BusinessAIOS will, at its sole discretion, provide a corrected version, a replacement product of equal value, or a refund. This remedy is your exclusive remedy for defective digital products.
To submit a refund or cancellation request, follow these steps:
BusinessAIOS will acknowledge your request within 2 business days and provide a decision within 10 business days of receiving all required information. Approved refunds are processed to the original payment method within 10 business days of approval. Processing times may vary depending on your bank or card issuer.
Refund requests submitted through channels other than billing@businessaios.com (including social media, chat, or verbal requests) will not be accepted as formal refund submissions.
We strongly encourage you to contact us at billing@businessaios.com before initiating a chargeback or payment dispute with your bank or card issuer. Most issues can be resolved quickly through direct communication, and we are committed to working with you in good faith.
Before initiating a chargeback, you agree to contact BusinessAIOS at billing@businessaios.com and allow us at least 10 business days to attempt resolution. Initiating a chargeback without first contacting us constitutes a material breach of this Policy and the Terms of Service.
If you initiate a chargeback that is subsequently found to be unwarranted, reversed, or that we successfully dispute, you will be liable for:
BusinessAIOS reserves the right to suspend or permanently terminate accounts that initiate fraudulent or bad-faith chargebacks. Accounts suspended for chargeback abuse are not eligible for reinstatement.
In the event of a chargeback or payment dispute, you agree to cooperate fully with any investigation by BusinessAIOS or the applicable payment processor, including providing documentation of the original transaction, communications, and any service delivery records upon request.
For refund requests, billing questions, or cancellation assistance, contact us at:
BusinessAIOS LLC
Attn: Billing
1626 Central Ave
Cheyenne, WY 82001
Billing & Refunds: billing@businessaios.com
General Support: support@businessaios.com
Website: businessaios.com/legal